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Installing the World’s First Mobility Cart Tracking System at JFK Terminal 4 Without Missing a Beat

At JFK Terminal 4, Volan Technology installed a complete mobility cart tracking system overnight, without disrupting passengers, operations, or the busy flow of the terminal. Travelers can now see precisely where carts are and how long they will wait, with live updates displayed on large, easy-to-read digital boards at every pick-up point. Behind the scenes, the same network gives JFKIAT powerful analytics to optimize service, improve staffing decisions, and expand tracking to other assets in the future.

JFKIAT Pilots The World’s First Mobility Cart Tracking Service | Passenger Terminal Today

JFKIAT, the operator of Terminal 4 at John F. Kennedy International Airport, is piloting the world’s first mobility cart tracking solution in partnership with Volan Technology and Beonic to enhance the terminal’s complimentary cart service. The system offers real-time tracking of cart positions with meter-level accuracy via Volan’s wireless beacons and provides estimated wait times on digital screens at pickup points. Analytics powered by Beonic enable JFKIAT to optimize cart availability and staffing during peak times, with the network installed overnight to avoid disrupting operations.

JFKIAT Trials Mobility Cart Tracking Service | Airports International

JFKIAT, the operator of Terminal 4 at John F. Kennedy International Airport, is piloting the world’s first mobility cart tracking solution in partnership with Volan Technology and Beonic. The system provides real-time cart locations, pick-up points, and estimated wait times to help passengers who need assistance navigate the terminal more easily. This innovative service aims to improve accessibility, reduce uncertainty, and support a smoother airport experience. If successful, the program could expand to cover more areas of T4 in the future.

JFKIAT and Partners Pilot the World’s First Mobility Cart Tracking Service to Improve the Passenger Experience

Volan Technology has partnered with JFKIAT and Beonic to launch the world’s first real-time mobility cart tracking system at JFK Terminal 4, significantly enhancing the passenger experience. The pilot enables travelers needing assistance to view live cart locations and wait times via digital displays, reducing uncertainty and improving accessibility. Powered by Volan’s wireless beacon network and Beonic’s AI analytics, the system was rapidly deployed without disruption and provides JFKIAT with valuable operational insights to optimize service. This innovation marks a key step in T4’s $1.5B transformation and aligns with the Port Authority’s vision of a modern, accessible, and tech-forward airport.