Location Technology Can Deliver Happier Airline Passengers, Cleaner Bathrooms and Fewer Missed Connections.
Ramsey Nuwar, an aviation expert and consultant for Volan Technology, discusses how post-pandemic passenger traffic has prompted airports to adopt technologies like micro-location to enhance operations and customer satisfaction. Micro-location technology, which accurately tracks the location of employees and assets within the terminal, can significantly improve the passenger experience by optimizing resources such as golf carts for assisting passengers, predicting demand, and reducing wait times and missed connections.