JFKIAT Pilots The World’s First Mobility Cart Tracking Service

August 12, 2025//Airports, Media/JFK Airport, airports, airports international, mobility cart

JFKIAT, the operator of Terminal 4 at John F Kennedy International Airport, has begun piloting what it states is the world’s first mobility cart tracking solution, developed to improve the passenger experience. T4’s complimentary mobility cart service will now have real-time tracking, pickup locations and support.

JFK Mobility Cart Solution

How It Works

The new solution, developed in collaboration with JFKIAT’s partners at micro-location leader Volan Technology and AI crowd management analytics expert Beonic, offers real-time tracking of passenger carts, enabling travelers to view exact cart locations and estimated wait times.

To provide real-time tracking, Volan’s wireless beacon network provides cart positioning, accurate to within meters, throughout both concourses and the central Retail Hall. Beonic’s system analyzes wait times, which are then broadcast onto large digital displays at all pickup locations along with a visualization of each cart’s present location.

Analytics enable operators to make better decisions about cart availability and driver staffing for peak demand times to improve the passenger experience. A variety of equipment can be tracked in real time by the JFKIAT team by adding credit card-sized locators to each asset.

To read more, please visit, JFKIAT Pilots The World’s First Mobility Cart Tracking Service | Passenger Terminal Today

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JFKIAT, the operator of Terminal 4 at John F. Kennedy International Airport, is piloting the world’s first mobility cart tracking solution in partnership with Volan Technology and Beonic to enhance the terminal's complimentary cart service. The system offers real-time tracking of cart positions with meter-level accuracy via Volan’s wireless beacons and provides estimated wait times on digital screens at pickup points. Analytics powered by Beonic enable JFKIAT to optimize cart availability and staffing during peak times, with the network installed overnight to avoid disrupting operations.
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JFKIAT, the operator of Terminal 4 at John F. Kennedy International Airport, is piloting the world’s first mobility cart tracking solution in partnership with Volan Technology and Beonic. The system provides real-time cart locations, pick-up points, and estimated wait times to help passengers who need assistance navigate the terminal more easily. This innovative service aims to improve accessibility, reduce uncertainty, and support a smoother airport experience. If successful, the program could expand to cover more areas of T4 in the future.
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